"To transform innovation from art to science" Ulwick (p.20)
"This data validates Christensen's claim that the innovation process is more predictable if you start with a focus on the job-to-be-done." (P.21)
"The reason for the success of ODI (outcome-driven innovation) is simple: a company can dramatically increase its chances for success at innovation if it knows precisely what metrics customers use to measure success and value when getting a job done. " (P.21)
The Ulwick's ODI rate, produced the significant 86% success rate also with companies delivering new products (10 companies), and new services (1 company). Organizer: talks talks